okpo Terms & Conditions

1. General Terms

This document sets out the legal terms that apply to the use of the okpo platform and all its services — including online betting, casino games, slots, live casino, and all other services. By accessing this website, you acknowledge that you have read, understood, and agreed to comply with these terms.

okpo reserves the right to change, amend, or update these terms at any time. Continued use of the platform after any changes means you have accepted the new terms. We therefore recommend reading this page again before each visit.

These terms have been prepared in English and apply to users in Bangladesh. In the event of any dispute, the English version shall be considered final.

2. Eligibility & Account Registration

2.1 Age Requirement

The okpo platform is for individuals aged 21 (twenty-one) years or older only. Opening an account by anyone under the age of 21 is strictly prohibited. okpo may request the necessary documents to verify age at any time. Failure to provide documents may result in the account being suspended or closed.

2.2 One Person, One Account

Each person may open only one account. If an attempt to create multiple accounts under the same person's name or from the same device or IP address is detected, all related accounts will be closed and any deposited balance may be forfeited.

2.3 Accuracy of Information

All information provided at registration — name, date of birth, mobile number, payment method details — must be completely accurate and correct. An account opened with false information may be closed at any time without prior notice.

• Use your real name and date of birth.
• Use your own mobile number and payment method.
• Do not deposit or withdraw using a third party's name.
• If you need to update your information, contact the support team.

3. Account Security

It is your responsibility to keep your account login credentials — username and password — completely confidential. You must not allow anyone else to use your account.

If any unauthorised access to your account occurs, notify us immediately at [email protected]. The account holder will be responsible for all activity carried out from the account, unless it can be proven that unauthorised access took place.

4. Deposits & Withdrawals

4.1 Supported Payment Methods

The following payment methods are currently supported on the okpo platform:

• bKash — the most widely used mobile banking service.
• Nagad — the postal department's authorised mobile financial service.
• Rocket — Dutch-Bangla Bank's mobile wallet service.
• Upay — a fast and secure digital payment platform.

4.2 Minimum Amounts

The minimum deposit amount across all methods is ৳300 and the minimum withdrawal amount is ৳1,000.

4.3 Withdrawal Timeframe

Approved withdrawal requests are generally processed within 30 minutes to 3 hours. If a verification process is ongoing, this may take a little longer.

4.4 Verification

okpo may request the necessary documents to verify identity before any withdrawal. okpo has the right to hold a withdrawal until the verification process is complete. The deposit and withdrawal method must generally be the same — you must withdraw using the same method you used to deposit.

5. Bonuses & Promotions

5.1 Welcome Bonus

New users can receive a 100% bonus on their first deposit, up to ৳8,000. For example: deposit ৳1,000 and receive ৳1,000 bonus, giving a total balance of ৳2,000. Deposit ৳18,000 or more and receive the maximum ৳8,000 bonus, giving a total balance of ৳26,000.

5.2 Wagering Requirements

A 15x wagering requirement applies to the bonus. Wagering is calculated on the bonus amount only, not the combined total of the deposit and bonus. For example: ৳1,000 bonus × 15 = a total of ৳15,000 must be wagered before bonus winnings can be withdrawn.

5.3 General Bonus Rules

• Making a withdrawal while a bonus is active may result in the bonus being cancelled.
• Attempting to claim the same bonus offer more than once may result in account suspension.
• Bonuses may only be used on designated games on the okpo platform.
• okpo reserves the right to change, suspend, or cancel any bonus or promotion at any time.
• If bonus abuse is suspected, okpo may hold payment until an investigation is complete.

5.4 VIP Program

okpo's VIP program has five tiers. Regular and active players can gradually advance to higher tiers:

• Bronze — weekly cashback of up to 0.2%.
• Silver — weekly cashback of up to 0.5%.
• Gold — weekly cashback of up to 0.7%.
• Platinum — weekly cashback of up to 1.0%.
• Diamond — weekly cashback of up to 1.2%.

VIP benefits may change at any time at okpo's discretion. VIP status is non-transferable.

6. Betting & Gaming Rules

6.1 General Gaming Rules

All games on the okpo platform are operated by third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt). Game results are determined entirely by a random number generator (RNG).

If a technical issue arises after a game session has started — such as a disconnection — okpo will determine the result according to the game provider's logs. This decision will be considered final.

6.2 Sports Betting

For sports betting, all odds apply until the specified time. Even if odds change after a bet has been accepted, the odds of the accepted bet will remain unchanged. okpo reserves the right to reject any bet without reason or for any reason.

6.3 Technical Errors

If incorrect odds or incorrect payouts are displayed due to a software or hardware error, that transaction will be considered void and the relevant bet amount will be refunded. okpo will not accept any claim for winnings arising from an obvious error.

7. Prohibited Activities

The following activities are strictly prohibited. If any such activity is detected, the account will be permanently closed and the full balance may be forfeited:

• Obtaining bonus or promotion benefits by fraudulent means (including bonus arbitrage).
• Operating multiple accounts.
• Money laundering or using funds obtained through illegal means on the platform.
• Playing games or placing bets using automated software, bots, or scripts.
• Intentionally exploiting any bug or error in the game system.
• Attempting to gain unauthorised access to another user's account.
• Harassing, threatening, or being abusive towards okpo staff.
• Completing transactions using a third party's payment method.

8. Limitation of Liability

okpo always strives to maintain a safe and reliable platform. However, okpo will not bear any liability in the following circumstances:

• If a game session or bet is interrupted due to an internet disconnection.
• If an error occurs in a third-party game provider's software.
• If the service is disrupted due to unexpected technical problems, a cyber attack, or force majeure.
• If account credentials are compromised due to the user's own negligence.

okpo's total liability will not in any circumstance exceed the total amount deposited by the user during the relevant period.

9. Account Suspension & Closure

9.1 Suspension by okpo

okpo may temporarily or permanently close an account without prior notice for any of the following reasons:

• Breach of any clause of these terms.
• Failure to complete identity verification.
• Suspicion of fraudulent activity.
• Evidence of unauthorised technical interference.

9.2 Account Closure by the User

You may request to close your account at any time by emailing [email protected]. Any pending withdrawal requests will be completed before the account closure request is processed. However, any active bonuses will be considered cancelled.

9.3 Responsible Gaming Request

If you wish to protect yourself, you may request self-exclusion or a temporary account break for a set period. For more details, visit our Responsible Gaming page.

10. Changes & Updates

okpo may update these terms at any time, particularly in the following circumstances:

• When a technical upgrade or new service launch requires it.
• When game providers change their policies.
• When changes are made to payment methods.
• When new measures are introduced for security and fraud prevention.

For significant changes, okpo will post a notice on the platform or notify users via their registered email. Continued use of the platform after any changes means you have accepted the new terms.

11. Contact

If you have any questions, feedback, or complaints about these terms and conditions, please contact our support team:

• Live Chat: 24/7 direct support — in Bengali and English.
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day. We aim to resolve any dispute or complaint fairly and promptly.