okpo's Privacy Policy

1. Introduction & Purpose of This Policy

okpo is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains what information we collect when you use our website, applications, and related services ("Platform"), why we collect it, and how it is processed.

By using our Platform, you agree to the terms described in this Policy. We recommend that you read it carefully, and contact us if you have any questions.

2. What Information We Collect

okpo collects various types of information necessary to provide and improve our services. The categories of information collected are described below:

2.1 Identity Information

• Full name
• Date of birth (for age verification — services are provided only to those aged 21 or above)
• National ID card or other identity document details (where required)

2.2 Contact Information

• Email address
• Mobile number
• Residential address

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
• Deposit and withdrawal transaction history
• Account balance and bonus-related information

2.4 Technical Information

• IP address and device type
• Browser type and version
• Operating system
• Login date, time, and location
• Time spent on the Platform and browsing patterns

2.5 Gaming Activity Information

• Gaming history and betting patterns
• Win and loss records
• Favourite game categories and preferences

3. How We Collect Information

okpo collects information through the following methods:

• Directly provided information: Information you provide yourself during account registration, login, deposit and withdrawal forms, or support contact.
• Automated collection: When you use our Platform, technical information is automatically collected via cookies and similar technologies.
• From third parties: Limited transaction-related information received from payment service providers (bKash, Nagad, Rocket, Upay) for verification purposes.
• Identity verification: Information obtained from a national ID card or similar document where required.

4. Purpose of Using Your Information

We use collected information only for specific, transparent, and legitimate purposes. okpo processes your information for the following reasons:

4.1 Account Management & Service Delivery

Your information is used to create and manage your account, verify logins, process deposit and withdrawal transactions, and award bonuses and VIP rewards.

4.2 Security & Fraud Prevention

Technical and gaming data is analysed to ensure account security, detect suspicious activity, and maintain the integrity of the Platform.

4.3 Age & Identity Verification

Only individuals aged 21 or above may use okpo. Identity information is verified to comply with this requirement.

4.4 Customer Support

Your information is used to resolve issues, handle complaints, and provide 24/7 live chat and email support.

4.5 Service Improvement

Overall usage patterns are analysed to improve user experience, develop new features, and make the Platform more usable.

4.6 Responsible Gaming

Gaming history is monitored to promote responsible gaming, provide limit-setting options where needed, and support users at risk of excessive gaming.

5. Data Sharing & Third Parties

okpo does not sell, rent, or transfer your personal information to any third party for commercial purposes. Information may be shared only in the limited circumstances described below:

• Payment processors: Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
• Technology service providers: Minimum necessary information is shared with contracted partners for hosting, cybersecurity, and other technical services.
• Legal obligations: Information may be disclosed in response to a court order or a lawful request from law enforcement authorities.
• Business changes: In the event of a merger or acquisition, information may be transferred after notifying you in advance.

6. Data Storage & Security

We use industry-standard security measures to keep your information safe:

• SSL encryption: All data transmitted on the Platform is encrypted using SSL (Secure Sockets Layer) technology.
• Secure servers: Your information is stored on secure, access-controlled servers.
• Access controls: Only authorised personnel can access your information, and only as needed.
• Regular audits: Our security measures are regularly reviewed and updated.

6.1 Data Retention Period

How long your information is retained depends on the type of information and legal requirements:

• Account information: Retained for as long as the account is active and for the legally required period after account closure.
• Transaction history: Financial transaction records are retained for the period required by applicable law.
• Technical logs: Generally retained on a short-term basis and deleted after a set period.

7. Cookies & Similar Technologies

Cookies and similar tracking technologies are used on the okpo Platform. Cookies are small text files stored on your device.

7.1 Types of Cookies We Use

• Essential cookies: Required for core Platform functions — maintaining login sessions, security tokens, etc. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language or display settings.
• Analytical cookies: Used to understand how users interact with the Platform — this information is analysed in aggregate.

7.2 Cookie Controls

You have the right to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some Platform features to not work properly.

8. Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected]:

• Right to access: You have the right to know what information we hold about you.
• Right to correction: You can request correction of your information if it is inaccurate or incomplete.
• Right to deletion: In certain circumstances, you can request deletion of your information (unless there is a legal requirement to retain it).
• Right to restrict processing: You can request that processing of your information be temporarily limited for specific reasons.
• Right to portability: You can request your information in a machine-readable format.
• Right to object: You can object to the processing of your information for specific purposes.

9. Privacy of Minors

okpo strictly does not apply to anyone under the age of 21. We do not knowingly collect personal information from anyone under 21. If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

Parents or guardians who believe a minor has provided information on our Platform may contact us at [email protected].

10. International Data Transfers

Our servers and technology infrastructure may be located in various countries. Your information may be processed or stored outside Bangladesh. In such cases, we ensure that:

• Data transfers are limited to what is necessary and proportionate.
• Adequate privacy protections are in place in the recipient country or organisation.
• The protection of your information is guaranteed through contractual arrangements.

11. Policy Changes

okpo reserves the right to amend or update this Privacy Policy as needed. For significant changes, we will notify you through any of the following methods:

• A notice published on the website
• A message sent to your registered email
• A pop-up notification at login

Continued use of the Platform after a change is made will be considered acceptance of the updated policy. We therefore recommend checking this page regularly.

12. Responsible Gaming & Data

We believe it is our ethical responsibility to use data to promote responsible gaming. To this end, we:

• Monitor gaming patterns to identify signs of excessive gaming.
• Provide users with deposit limits, session limits, and self-exclusion options.
• Provide support information and guidance when needed.

For more information on responsible gaming, visit our Responsible Gaming page.